Last Updated: January 1, 2025 · Effective Date: January 1, 2025
This Refund Policy applies to all services purchased from EOM Collectives Consulting Holding Inc. We are committed to delivering high-quality consulting results and want every client to be satisfied with their engagement.
Monthly retainer subscriptions may be cancelled at any time by providing written notice to info@eomcollectives.com at least 30 days before your next billing date. Upon receipt of cancellation notice, we will confirm in writing and stop future billing at the end of the current paid period. You retain full access to all services through the end of your paid billing period.
Monthly retainer fees are non-refundable once a billing period has begun. This is because consulting time, preparation, and dedicated resources are allocated and deployed at the start of each billing period.
If you are not satisfied with your consulting services during your first 30 days, contact us at info@eomcollectives.com within 30 days of your first payment. We will work to resolve your concerns. If we are unable to do so to your reasonable satisfaction, we will issue a full refund of your first month's payment. This guarantee applies to first-time clients only and is limited to one refund per business entity.
The 50% upfront deposit is non-refundable once work has commenced. If you cancel a project before work begins — within 48 hours of signing the Service Agreement and before any deliverables have been started — you are entitled to a full refund of the deposit.
If you believe a delivered project does not meet the agreed scope of work as defined in your Service Agreement, you must notify us in writing within 7 business days of delivery. We will review the dispute and, at our discretion, either revise the deliverable at no cost or issue a partial refund proportional to the undelivered work.
Email info@eomcollectives.com with the subject line: "Refund Request — [Your Business Name]". Include: your full name, business name, service purchased, date of purchase, order or invoice number, and a clear description of your reason for requesting a refund. We will acknowledge your request within 2 business days and provide a final decision within 5 business days.
Approved refunds will be processed to the original payment method within 5–10 business days of approval. Credit card refunds may take an additional 3–5 business days to appear on your statement depending on your card issuer. ACH and wire transfer refunds may take up to 5 business days.
We encourage clients to contact us directly at info@eomcollectives.com before initiating a chargeback with their bank or credit card company. We are committed to resolving all disputes fairly. Chargebacks initiated without prior contact that are found to be without merit may be disputed and may result in termination of services.
EOM Collectives Consulting Holding Inc
1603 Capitol Ave, Suite 415 228001
Cheyenne, WY 82001, United States
info@eomcollectives.com